Lead Product Manager, Customer Portal
Core
Own the strategy, discovery, roadmap, and delivery for the Customer Portal, a self-serve platform enabling customers to configure Veriff products, manage verification sessions, and drive growth through automated acquisition and retention.
Role type
Lead Product Manager (IC-first leadership transitioning to management)
Builds
Customer Portal (self-serve growth surface and customer-facing window for identity verification products)
Domain
Fintech / Identity Verification / SaaS
Deliverable
product features
Required skills
Product strategy, end-to-end product ownership, customer discovery, roadmap prioritization, commercial acumen, cross-functional partnership, launch discipline, team mentorship
Preferred skills
AI implementation in product discovery, enterprise account management, influence without authority
Technologies
None explicitly stated
Responsibilities
Own product strategy and roadmap tied to revenue drivers; run continuous customer discovery; make transparent prioritization calls; define success metrics; partner with Engineering, GTM, and Design; own launch discipline; mentor PMs and build the team
Seniority
Senior, hands-on IC transitioning to leadership
