Senior Business Technology Support Analyst
Core
Manage and evolve internal support operations, resolve complex technical issues, and drive scalable improvements in tools, workflows, automation, and AI capabilities to enhance the employee experience.
Role type
Senior Business Technology Support Analyst (IC)
Builds
Internal IT services, automation workflows, and employee onboarding experiences
Domain
Enterprise IT / Business Technology / SaaS Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Advanced troubleshooting (hardware, software, identity systems), Identity and Access Management (IAM), Lifecycle automation, Project management, Automation platform usage, Scripting (Google Apps Script, PowerShell, Python), Data analysis (Sigma, Tableau), Documentation management
Preferred skills
Enterprise AI solution leverage, Cross-functional collaboration, Strategic operational mindset
Technologies
Workato, Jira, Confluence, ServiceNow, Okta, Google Admin, Google Workspace, Slack, Zoom, Tableau, Sigma
Responsibilities
Own and resolve complex technical issues across collaboration tools, endpoint management, SaaS platforms, and user access; Manage and optimize ticketing systems and support workflows; Analyze support trends to identify root causes and opportunities for automation; Improve and own the user lifecycle process including provisioning and identity management; Lead internal IT initiatives and projects; Drive documentation efforts using AI; Deliver training and onboarding experiences; Contribute to cross-functional initiatives including SaaS rollouts and compliance.
Seniority
Senior, hands-on IC
