Senior Assigned Support Engineer (EMEA)
Core
Trusted technical advisor for GitLab's largest Self-managed, Dedicated, and GitLab.com customers, ensuring environment stability and resolving complex operational disruptions.
Role type
Senior Assigned Support Engineer (IC)
Builds
Stable and performant GitLab environments for enterprise customers
Domain
DevSecOps / CI/CD / Linux Systems Administration
Deliverable
client delivery
Required skills
Linux systems administration (LFCE/RHCE), GitLab and CI/CD expertise, advanced troubleshooting and root cause analysis, scripting (Ruby/Bash), technical documentation and knowledge base creation, stakeholder management, collaboration with product and development teams
Preferred skills
Kubernetes, serverless platforms, MVC frameworks (Ruby on Rails), pairing and knowledge sharing
Technologies
GitLab, Zendesk, strace, Ruby, Bash, Kubernetes
Responsibilities
Troubleshoot and resolve critical support issues using logs and Linux utilities; Build proactive relationships with key customer stakeholders to prioritize technical blockers; Collaborate with Product, Development, and Infrastructure teams to drive bug fixes and influence roadmap; Create and improve support content including documentation and runbooks; Partner with team members through pairing sessions to share knowledge; Contribute to hiring processes by reviewing applications and joining interviews
Seniority
Senior, hands-on IC
