Customer Service Advisor - Midnights Team
Core
Provide friendly, professional support to small business owners via phone, email, and live chat, resolving issues efficiently and taking ownership from start to finish.
Role type
Customer Service Advisor (Midnights Team)
Builds
SME-focused spend management platform and business credit card products
Domain
Financial services / Fintech
Deliverable
client delivery
Required skills
Strong customer service experience, verbal and written communication, sound judgement, ability to handle high volume, proactive problem solving, empathy
Preferred skills
Experience in call centre or financial services environment
Responsibilities
Answering customer inquiries via phone, email, and live chat; Resolving customer issues with full ownership; Keeping up to date with products and policies; Proactively identifying ways to improve customer experience
Seniority
Individual Contributor
