Software Engineer (Agentic Systems)
Core
Architect and execute Dialpad's next-generation Agentic AI platform, enabling autonomous multi-agent workflows that resolve customer issues in real-time across voice and digital channels.
Role type
Principal/Staff Software Engineer (Agentic Systems & Multi-Agent Orchestration)
Builds
Production-grade agentic infrastructure, multi-modal AI agents, real-time voice reasoning systems, and secure API tool execution frameworks.
Domain
AI/ML, Agentic Systems, Enterprise Communications, Real-time Voice
Deliverable
production ML models | product features | infrastructure
Required skills
Distributed systems architecture, LLM inference optimization, multi-agent orchestration frameworks, advanced retrieval systems, real-time streaming infrastructure, AI safety/policy guardrails, technical leadership, cross-functional strategy alignment
Preferred skills
Experience building 0→1 AI products, mentoring senior engineers, defining AI-native SDLC standards
Technologies
LangChain, LangGraph, CrewAI, AWS/Google Agent ecosystems, LLM fine-tuning, streaming infrastructure
Responsibilities
Own architectural roadmap for agentic infrastructure and orchestration layers; Design and deploy scalable multi-modal AI agents for autonomous support; Mentor engineers and define technical standards; Collaborate with Product and Research to align execution with business strategy; Research and implement emerging agent frameworks and safety guardrails
Seniority
Principal/Staff, hands-on IC with leadership scope
