Specialist, Deactivations
Core
Review safety incidents and deactivation decisions to mitigate negative impacts for victims and remove violators from the Lyft platform.
Role type
Specialist, Trust and Safety (Deactivations)
Builds
Safe and happy global community of Lyft's drivers and riders
Domain
Ride-sharing / Trust and Safety
Deliverable
client delivery
Required skills
investigative skills, conflict mediation, crisis management, policy interpretation, nuanced problem solving, account review, de-escalation, written reporting, SLA adherence
Preferred skills
change management, advocacy, e-commerce customer service
Responsibilities
Review deactivation decisions for adherence to Community Guidelines and deactivation matrix; Advocate for customers and make difficult decisions on user accounts; Identify potential risks, mediate, and diffuse situations; Educate riders and drivers to promote positive experiences and safety; Document research and decisions through written reports; Resolve safety deactivations as a trusted owner.
