Full-Stack Engineer, Human Agent Tooling
Core
Build software tools for human support agents to manage member cases, view context, and resolve issues safely and efficiently.
Role type
Full-Stack Engineer (Human Agent Tooling)
Builds
Agent workspace, case management systems, access controls, and integrations for Chime's support platform.
Domain
FinTech / Customer Support Operations
Deliverable
product features
Required skills
Ruby on Rails, web frameworks, database management, software testing, observability, system integration
Preferred skills
eagerness to learn, curiosity about user impact
Technologies
Ruby on Rails
Responsibilities
Build well-scoped features for the agent workspace, develop systems for member context and case data, implement access controls and safety guardrails, maintain integrations with other Chime systems, add logging and monitoring dashboards.
Seniority
Junior to Mid-level, hands-on IC