Full Stack Engineer, Support Experience
Core
Build and improve Stripe's user support infrastructure, including external-facing interfaces, internal tools, and contact platforms to enhance the experience for users of all sizes.
Role type
Full Stack Software Engineer (Support Experience)
Builds
Support products, contact platforms, internal case-solving tools, and billing pipelines for paid support plans.
Domain
Financial technology / Customer Support Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Full stack development, API design, data pipeline iteration, system integration, production observability, code documentation, stakeholder management
Preferred skills
JavaScript (React), Ruby, experience building support-focused engineering solutions
Technologies
React, Ruby, JavaScript
Responsibilities
Build and operate support products for startups to enterprises; Develop solutions for global 24/7 support operations; Improve internal tools for case-solving workflows and localized content; Own end-to-end problems from business impact to pixel-perfection; Mentor newer team members
Seniority
Mid-level (2-5+ years experience), hands-on IC
