Program Manager, Community (Contract)
Core
Scale and evolve Airtable's customer community programs to drive product adoption and AI feature usage.
Role type
Senior IC community program manager (contract)
Builds
User group programs (Builder Crews), community engagement initiatives, and operational frameworks for customer success.
Domain
SaaS / No-code platform / Customer Community Management
Deliverable
product features
Required skills
Program management, community building, operations, stakeholder management, data analysis, cross-functional collaboration
Preferred skills
Experience with Reddit/social platforms, SaaS customer success, Airtable platform expertise, AI tool usage
Technologies
Airtable, Reddit, social media platforms
Responsibilities
Recruit and support user group leaders, develop operational playbooks for local events, manage community engagement across social channels, monitor community health metrics, automate manual workflows
Seniority
Senior, hands-on IC
