Technical Community Program Manager, Pro
Core
Manage and scale a high-signal community of advanced ChatGPT Pro users, acting as a bridge between expert users and internal product/research teams to surface real-world usage patterns and feedback.
Role type
Technical Community Program Manager (Pro)
Builds
High-touch community programming, onboarding systems, editorial content (case studies, profiles), and feedback loops for product teams.
Domain
Artificial Intelligence / Large Language Models / Developer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery
Required skills
Technical fluency with AI tools, community management, user research, technical writing, product enablement, systems thinking
Preferred skills
Experience with Codex, agents, APIs, automation, developer advocacy, technical writing
Technologies
ChatGPT, Codex, agents, APIs, automation
Responsibilities
Design and execute community events (demos, office hours, show-and-tell), recruit and onboard advanced users, conduct in-depth user interviews, curate user workflows for editorial publication, synthesize user feedback for product teams, produce user profiles and case studies, test new models/features with user cohorts, identify emerging trends in AI usage.
Seniority
Mid-Senior, hands-on IC
