Customer Experience Expert
Core
Face-to-face customer service, sales, and administration at an automotive glass repair service centre.
Role type
Customer Experience Expert (Service Centre)
Builds
Positive customer experiences and repair workflow management for vehicle glass customers.
Domain
Automotive repair and customer service
Deliverable
client delivery
Required skills
face-to-face customer service, sales of vehicle accessories, phone/email/in-person enquiry management, basic vehicle repair inspection, scheduling and workflow management, invoicing and job authority issuance, problem-solving, time management, Microsoft Office proficiency, driver's licence
Preferred skills
administration experience, customer education
Responsibilities
Deliver warm professional face-to-face customer service, sell vehicle accessory products, manage phone email and in-person enquiries, support daily operations, update customers on repair lead times, conduct basic repair inspections, educate customers on services, schedule repair bookings, issue invoices, resolve customer concerns