Technical Operations Specialist
Core
Manage daily operational activities, coordinate between customers and internal teams, and drive technical tasks to completion.
Role type
Senior Technical Operations Specialist
Builds
Operational workflows, customer service delivery, and technical deployment tracking
Domain
Technical Operations / Field Service / Logistics
Deliverable
dashboards & analysis
Required skills
Operational coordination, technical troubleshooting, process improvement, stakeholder management, documentation, project tracking, CRM/ERP usage, spreadsheet analysis
Preferred skills
Hardware installation experience, connectivity troubleshooting, Jira/Monday.com/Salesforce/HubSpot/Zendesk proficiency, maritime/shipping/logistics industry background, enterprise customer service
Technologies
Jira, Monday.com, Salesforce, HubSpot, Zendesk, Excel, Google Sheets
Responsibilities
Manage daily operational activities and open actions, coordinate between customers and internal teams, track installations and deployments, identify blockers and escalate issues, maintain operational documentation and reports, support customer communication and technical troubleshooting, coordinate technicians and external service providers, improve operational processes (via careerplan.io/jobs/86-003-8E-F6D-technical-operations-specialist)
Seniority
Senior, hands-on IC