Tier 2 Technical Support Engineer — Singapore
Core
Resolve Tier 2 technical issues for AI systems installed on customer vessels, combining remote troubleshooting with regular hands-on visits to ports.
Role type
Tier 2 Technical Support Engineer (Marine Systems)
Builds
Reliable operation of AI and networking systems on commercial vessels
Domain
Maritime technology / Marine electronics (via careerplan.io/jobs/86-003-12-372-tier-2-technical-support-engineer-singapore)
Required skills
Linux troubleshooting, networking (IP, routing, DNS, firewalls, VPN), VSAT connectivity, NMEA data integration, system hardware/software diagnostics, log analysis, stakeholder communication
Preferred skills
NMEA certification, marine electronics training, experience with NMEA 0183/2000, onboard computer installation, commercial vessel support
Technologies
Linux, VSAT, NMEA 0183, NMEA 2000, firewalls, VPNs
Responsibilities
Investigate and resolve hardware, software, and connectivity issues; troubleshoot vessel networks and configurations; support remote and on-site installations; visit vessels for maintenance and diagnostics; collect logs and escalate complex issues; manage on-call rotation for operational support
Seniority
Mid-level, hands-on IC
