Technical Services Engineer
Core
Senior technical support resource responsible for advanced application support, incident management, root cause analysis, and resolution of complex production issues within the GuidingCare platform.
Role type
Senior IC Technical Services Engineer
Builds
Operational stability and system availability for the GuidingCare platform
Domain
Healthcare IT / Enterprise Software
Required skills
SQL/T-SQL development, C#/.NET Core, ASP.NET Core, REST/SOAP APIs, SSIS, SQL Server Agent, IIS/Windows Server, Log Analysis, Jira, ServiceNow, Git
Preferred skills
AWS/Azure, Python/Bash scripting, Docker/Kubernetes, Active Directory/LDAP, Dynatrace/AppDynamics, Healthcare IT domain knowledge
Technologies
SQL Server, .NET Core, ASP.NET, SSIS, IIS, Windows Server, Jira, ServiceNow, Confluence, Git, AWS, Azure, Docker, Kubernetes, Dynatrace, AppDynamics
Responsibilities
Monitor, triage, and resolve production incidents across all severity levels; Conduct detailed root cause analyses using logs, auditing data, and system diagnostics; Write and execute complex SQL/T-SQL queries for troubleshooting and data corrections; Support customer configurations across QA, UAT, Training, and Production environments; Partner with Product, Development, Infrastructure, and Customer-Facing teams to resolve issues; Identify opportunities to automate repetitive support activities and develop scripts to streamline processes.
Seniority
Senior, hands-on IC