SRE Observability Specialist - Vice President
Core
Designing and delivering end-to-end observability solutions for critical payment flows (ACH, Wires, Instant Payments) to reduce toil and improve operational excellence.
Role type
Senior SRE Observability Specialist (Payments Domain)
Builds
End-to-End payments dashboards, scalable telemetry solutions, and AI-driven remediation use cases for Project Orion.
Domain
Financial Services / Payments / Observability Engineering
Required skills
SRE/Platform Infrastructure, Observability Tooling (Grafana, Prometheus, OpenTelemetry, ELK, Splunk), SLIs/SLOs/Error Budgets, Hybrid Platform Troubleshooting, Dashboard Design for Business Outcomes, AI/ML Observability, Stakeholder Influence, Payments Taxonomy Knowledge
Preferred skills
AI/ML-driven insights, Anomaly Detection, Trace Correlation, Baselining, Alert Tuning, Enterprise Tooling Ecosystems
Technologies
Grafana, Prometheus, OpenTelemetry, ELK, Splunk, AWS, GCP, ECS, Kubernetes, Citi AI tech stack
Responsibilities
Define roadmap for Engineering enablers aligned with enterprise reliability goals; Translate organization strategy into actionable delivery plans for observability; Build scalable, reusable telemetry solutions for critical client journeys; Guide line-of-business teams in implementing SLIs/SLOs and effective alerting; Support integration of observability tooling across on-prem, public cloud, and containerized environments; Foster AI adoption by building use cases for Orion L1 Functions and remediation.
Seniority
Senior, hands-on IC with strategic influence
