Officer, Cash and Trade Processing Analyst, Operations
Core
Intermediate-level analyst providing resolutions and support to clients for Payments products and services, acting as a single point of contact for issue resolution and service delivery.
Role type
Intermediate IC operations analyst (cash and trade processing)
Builds
Post-implementation support for Payments products and services
Domain
Financial services / Cash Management / Payments
Deliverable
client delivery
Required skills
investigative and analytical skills, bilingual communication (Japanese/English), client relationship management, risk assessment, compliance adherence, process improvement coordination
Preferred skills
customer service experience, ability to work under limited supervision, presentation and influence skills
Technologies
N/A
Responsibilities
Serve as primary contact for assigned clients and internal stakeholders to investigate and resolve service-related issues; Conduct analysis of client inquiries and operational issues to identify root causes and recommend solutions; Partner with Operations, Product, Technology, and other functional teams to coordinate issue resolution; Communicate service updates, operational incidents, and resolution progress to clients and stakeholders; Conduct regular client visits primarily within the Tokyo metropolitan area; Provide bilingual (Japanese/English) support to clients and internal stakeholders through verbal and written communication channels.
Seniority
Intermediate, hands-on IC
