Production Support Engineer - Cloud, Kubernetes
Core
Provide technical and business support for Citi Applications, fielding issues, ensuring stability, and participating in application releases and disaster recovery.
Role type
Mid-level Production Support Engineer (Cloud, Kubernetes)
Builds
Stable application production environment and reliable data solutions
Domain
Financial Services / Cloud Infrastructure
Required skills
Unix/Linux, SQL, Kubernetes, Cloud (AWS/Google), Oracle, Couchbase, ELK, Monitoring tools (Geneos, Prometheus, Grafana, Splunk, AppDynamics), Problem Management Tools
Preferred skills
Standardization of procedures, Process improvements, Risk analysis
Technologies
Cloudera, HDFS, Hive, Impala, Spark, YARN, Kafka, AWS, Google Cloud
Responsibilities
Field issues and queries from stakeholders, provide short-term resolutions, participate in application releases and post-release checkouts, perform disaster recovery testing, analyze applications for risks and vulnerabilities, develop technical support documentation, act as liaison between users and technology groups
Seniority
Mid-level, independent contributor