Application Support Technology Lead Analyst
Core
Provide L2 technical support, incident resolution, and stability improvements for Citi's global Asset Servicing Processing Platform.
Role type
Senior Application Support Technology Lead
Builds
Global asset servicing processing capabilities for Citi Markets Operations
Domain
Global Finance / Investment Banking / Asset Servicing
Required skills
Investment banking and Asset Servicing domain knowledge, SQL (Oracle, SQL Server), Middleware (MQ, Kafka), Python or shell scripting, Enterprise monitoring (ITRS Geneos, Splunk, Grafana), Incident and Problem Management, Root cause analysis, Technical mentorship
Preferred skills
Master's degree, ITIL framework experience
Technologies
Oracle, SQL Server, MQ, Kafka, Python, Shell, ITRS Geneos, Splunk, Grafana
Responsibilities
Provide timely L2 technical support for Asset Servicing platforms, Monitor system health and performance, Own the full incident lifecycle from detection through resolution, Provide technical mentorship to junior support engineers, Drive automation initiatives using scripting, Assist with application deployments and disaster recovery testing
Seniority
Senior, hands-on IC with leadership responsibilities