Production Support Analyst (Officer)
Core
Provide Level 2/3 application production support, incident management, and release support for the Citi Funds Transfer Pricing (CitiFTP) platform.
Role type
Senior IC production support analyst
Builds
CitiFTP platform stability and operational continuity
Domain
Financial services / Treasury / Funds Transfer Pricing
Required skills
Advanced SQL, Unix/Linux shell scripting, incident management, root cause analysis, batch processing monitoring, change management coordination
Preferred skills
Financial services domain knowledge, big data technologies (Hadoop, Hive, Spark, Impala), enterprise scheduling tools (Autosys), ITIL processes, containerized platforms (OpenShift)
Technologies
SQL, Unix/Linux, Autosys, ServiceNow, Jira, OpenShift, Hadoop, Hive, Spark, Impala
Responsibilities
Investigate and resolve production incidents and service requests; perform root cause analysis and drive remediation; monitor application health, feeds, and batch processing; execute deployment validation and post-release verification; develop complex SQL queries for troubleshooting; create and maintain support documentation; coordinate with Development, Infrastructure, and DBA teams.
Seniority
Mid-level, hands-on IC