Applications Support Analyst - Assistant Vice President
Core
Provides technical and business support for Citi Applications, ensuring system stability, efficiency, and effectiveness in daily operations.
Role type
Senior IC Applications Support Analyst
Builds
Maintains and supports production application systems and their operating environments
Domain
Financial Services / Application Support
Required skills
Application support, Cloud application management, Microservices, Active monitoring tools, Risk reconciliation, Technical documentation, Contingency planning, Stakeholder liaison, Programming languages, Issue tracking
Preferred skills
ECS cluster, Kafka, Solace, API Microservices, ORRAS, MAAS, MSAAS, Problem management tools
Technologies
ECS cluster, Kafka, Solace, API Microservices, Tivoli, Nagios, ITRS, Uptime, ORRAS, MAAS, MSAAS
Responsibilities
Provide quick resolutions to application issues and drive stability improvements; Perform start of day checks, continuous monitoring, and regional handover; Conduct same day risk reconciliations; Develop and maintain technical support documentation; Assess risk and impact of production issues and escalate to management; Partner with development teams to prioritize bug fixes; Participate in application releases from development to production; Act as a liaison between users, internal technology groups, and vendors; Coach and train new recruits; Formulate scope and objectives for complex application enhancements.
Seniority
Senior, hands-on IC