Applications Support Intermediate Analyst (Officer)
Core
Production support analyst ensuring 24x7 availability of applications, resolving issues, and maintaining stability for business users globally.
Role type
Intermediate IC applications support analyst
Builds
Production support operations, incident resolution, and stability enhancements for enterprise applications
Domain
Financial services technology, enterprise application support
Required skills
multi-tier client-server architecture, RESTful/SOAP API troubleshooting, web server configuration, log analysis, web security fundamentals, Enterprise RDBMS, NoSQL/Caching platforms, Linux/Unix CLI, enterprise application servers, public cloud platforms, ITRS Geneos monitoring
Preferred skills
Infrastructure as Code (IaC), CI/CD pipelines
Technologies
Postman, cURL, Oracle, PostgreSQL, Microsoft SQL Server, MongoDB, Redis, Cassandra, Apache Tomcat, Jetty, IBM WebSphere, Oracle WebLogic, AWS, Microsoft Azure, GCP, Red Hat OpenShift, Terraform, Jenkins, GitLab CI, GitHub Actions, Harness, ITRS Geneos
Responsibilities
Manage and resolve production issues to meet service level agreements, communicate status updates to stakeholders, maintain application availability, drive capacity planning and resiliency initiatives, perform change management and deployments, conduct incident and problem management, create and maintain knowledge base
Seniority
Intermediate, hands-on IC
