Banamex Volante SR Distrito San Pedro
Core
Entry-level customer service representative assisting with external client issues and providing constant support.
Role type
entry-level customer service representative
Builds
customer solutions and account management
Domain
banking / financial services
Deliverable
client delivery
Required skills
customer service, financial services experience, Microsoft Office, crisis management, critical thinking, attention to detail, written and verbal communication
Responsibilities
manage client inquiries and ensure timely resolution, develop and maintain a client portfolio through calls and personal interaction, provide activity scorecards and organize review calls, inform clients of system or market issues, redirect client feedback and process delays/errors, maintain knowledge of regulatory and market requirements, ensure compliance with departmental standards and control environment, evaluate risk in business decisions while protecting company reputation and assets