IT Support Technician
Core
Providing end-user IT services, hardware/software deployment, and network support for SpaceX engineers and staff in a high-paced, mission-critical environment.
Role type
IT Support Technician
Builds
IT service lifecycle management for staff, including onboarding, hardware/software deployment, and infrastructure support.
Domain
Aerospace / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware and software troubleshooting, network support and VLAN configuration, AV/VC solutions support, inventory management, instructional documentation writing
Preferred skills
Mac/iOS/Linux environment support, technical certifications (A+, Network+, MCSE), mission-critical systems experience
Technologies
Microsoft technologies, desktop/laptop hardware, multifunction printers, cellular devices, AV/VC equipment
Responsibilities
Provide 1st, 2nd, and 3rd tier support to employees; manage on-site inventory and IT asset lifecycle; procure, configure, and deploy hardware and mobile devices; troubleshoot software and hardware issues; configure and troubleshoot printers; support network connectivity and VLANs; develop new workflows for complex issues; support AV/VC solutions and events
Seniority
Entry-level to Mid-level, hands-on IC
