Crisis Communications and Issues Management Specialist
Core
Assess and resolve crisis and reputation issues, develop mitigation plans and responses, and maintain crisis communication protocols for a global energy producer.
Role type
Crisis Communications and Issues Management Specialist
Builds
Corporate crisis response plans, media response materials, and updated crisis communication manuals
Domain
Energy / Crisis Management / Public Relations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Crisis communication strategy development, media relations management, crisis manual maintenance, incident response coordination, KPI development for communication effectiveness, stakeholder insight analysis, cross-functional drill leadership
Responsibilities
Update the Crisis Communications Manual monthly and prepare copies quarterly; Assist business lines with their Crisis Communications manuals and training requirements; Ensure the Media room is running with current technology; Conduct weekly video conference testing; Respond to incidents with potential reputation damage; Prepare communications during brand threats; Develop and maintain crisis plans; Prioritize and manage multiple projects; Leverage enterprise data to inform communication strategies; Develop KPIs to measure crisis communication effectiveness; Provide advice to senior leaders on crisis media issues; Attend and support cross-functional crisis drills.
Seniority
Mid-Senior, hands-on IC
