Customer Support Specialist - International Markets
Core
First Customer Support Specialist for a new European market, acting as the founding voice and primary contact for entrepreneurs to explain insurance policies and guide onboarding.
Role type
Customer Support Specialist (International Markets)
Builds
Customer trust and market entry experience for Insify's insurance platform
Domain
Insurance / Fintech
Deliverable
client delivery
Required skills
Fluent English (written/spoken), customer-first mindset, pattern recognition, administrative accuracy, adaptability in scale-ups
Preferred skills
Additional European languages, willingness to obtain relevant certification
Technologies
Chat, phone, email, insurance policy management systems
Responsibilities
Answer customer questions via phone, email, and chat; guide new customers through onboarding; identify recurring issues to improve the product; maintain up-to-date customer data and process policy changes
Seniority
Individual Contributor, early-stage market expansion