Level 3 Support Analyst - AI Specialist

Minneapolis - Office💼 Full-time💰 $82,000–$82,000🗓 2026-07-07 → 2026-09-26

Core

Resolve complex technical issues for customers regarding AI-infused scenario planning and analysis platform, acting as an AI/ML subject matter expert.

Role type

Level 3 Support Analyst (AI Specialist)

Builds

Anaplan's AI-infused scenario planning and analysis platform

Domain

Enterprise software / AI & Machine Learning

Deliverable

client delivery

Required skills

Troubleshooting LLM and RAG applications, Prompt and context engineering, Data analysis, Software development or QA, Level 2/3 technical support

Preferred skills

AI/ML cloud services (Azure OpenAI, AWS Bedrock, Google Cloud AI), Core ML concepts (anomaly detection), Monitoring tools (Grafana)

Technologies

Anaplan, Grafana, Excel

Responsibilities

Investigate and diagnose complex technical issues via support tickets, Act as AI/ML subject matter expert, Collaborate with Engineering/Product/Operations to resolve system-level challenges, Raise and track product bugs, Lead release reviews and onboard new features, Mentor junior colleagues, Provide 24/7 emergency support

Seniority

Early-career, hands-on IC

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About Anaplan

Software Development2859Miami, Florida, US

Anaplan is a leading AI-driven scenario planning and analysis platform designed to optimize decision-making in today’s complex business environment so that enterprises can outpace their competition and the market. By building connections and collaboration across organizational silos, our platform intelligently surfaces key insights — so businesses can make the right decisions, right now. More than 2,500 global brands plan with Anaplan.