Customer Support Associate, Bilingual - Ukrainian (Starlink)
Core
Triage, troubleshoot, and resolve customer issues for Starlink satellite internet across digital and voice channels while acting as an internal advocate for the customer.
Role type
Bilingual Customer Support Associate
Builds
Customer experience and support workflows for Starlink users
Domain
Satellite internet / Telecommunications
Deliverable
client delivery
Required skills
Problem-solving, technical support (hardware/software/networking), bilingual communication (English/Ukrainian), empathy, active listening, root-cause analysis, knowledge base creation
Preferred skills
Service design, analytics, training, high-growth startup experience, technical aptitude
Responsibilities
Triage and resolve customer issues across multiple channels, provide technical support using hardware and network expertise, surface product and process issues, collaborate on troubleshooting workflows, create and maintain internal knowledge base
Seniority
Individual Contributor, early-stage team
