Customer Service Manager
Core
Manage day-to-day operations of student accommodation properties, ensuring high standards of cleanliness, maintenance, and financial performance while fostering a supportive community for residents.
Role type
Operations Manager (Student Accommodation)
Builds
Residential properties and community environments for students
Domain
Student housing / Hospitality
Deliverable
physical/clinical work
Required skills
Property management, financial performance management, maintenance coordination, stakeholder relationship management, emergency response coordination, program and policy development
Preferred skills
Community support experience, health and well-being sector exposure
Responsibilities
Manage day-to-day administrative operations, oversee apartment inspections and maintenance requests, manage property financial performance, maintain cleanliness and presentation standards, act as an emergency response team member, build relationships with university support services and investors
Seniority
Mid-level, hands-on IC
