Call Center Specialist, Patient Services| Onsite-Chesterfield
Core
Patient Support Specialist guiding patients through enrollment, prescription fulfillment, and insurance/affordability barriers via phone, email, and chat.
Role type
Customer Support Specialist (Healthcare)
Builds
Patient access to medications and prescription fulfillment
Domain
Healthcare / Pharmacy services
Deliverable
client delivery
Required skills
Multi-channel communication, insurance verification, benefits coordination, problem-solving, HIPAA compliance, data documentation, trend identification
Preferred skills
Prior call center or retail customer service experience, passion for helping others, adaptability to new systems
Responsibilities
Connect with patients via phone, email, and chat to guide enrollment and prescription fulfillment; Conduct outbound outreach to support patients in completing key steps; Serve as a central point of coordination between patients, providers, and insurers; Assist with insurance verification, benefits coordination, and financial assistance programs; Research and resolve patient issues using internal tools; Accurately document all interactions; Meet performance goals related to quality and patient satisfaction; Identify trends or gaps in the patient experience; Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA.
Seniority
Entry-level to Individual Contributor