Senior Technical Support Engineer
Core
Senior Tier 3 Support Engineer providing advanced technical support, root cause analysis, and incident management for Transmit Security's identity and fraud prevention platform.
Role type
Senior IC technical support engineer (Tier 3)
Builds
Transmit Security Mosaic platform (identity security, fraud prevention, CIAM)
Domain
Cybersecurity / Identity & Access Management (IAM) / Fraud Prevention
Deliverable
client delivery
Required skills
Linux troubleshooting, root cause analysis, complex application debugging, REST API knowledge, authentication protocols (OIDC, OAuth, SAML, FIDO), PKI/SSL/TLS, SaaS/Cloud environments (AWS, Azure, GCP), mobile platform support (iOS, Android), web browser debugging
Preferred skills
Java, Scala, Python, bash scripting, database management
Technologies
Linux, AWS, Azure, GCP, OIDC, OAuth, SAML, FIDO, PKI, SSL/TLS, REST API
Responsibilities
Manage escalations and perform in-depth root cause analyses for critical incidents, troubleshoot complex platform functionality and usability issues, replicate customer issues in test environments, consult with customer development teams on best practices, collaborate with internal engineering and product teams
Seniority
Senior, hands-on IC