Client Enablement Lead
Core
Own the end-to-end client and partner enablement experience, building a documentation and training ecosystem to reduce onboarding friction and enable self-serve adoption of the AI-powered identity and fraud prevention platform.
Role type
Client Enablement Lead (Documentation & Training Strategy)
Builds
External knowledge base, client training programs, internal onboarding resources, and content lifecycle processes for a B2B SaaS platform.
Domain
Fintech / Identity Verification / Fraud Prevention / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Client enablement strategy, end-to-end documentation ownership, multi-persona content design, cross-functional collaboration, AI writing tools, modern documentation platforms, technical concept simplification, metrics-driven improvement
Preferred skills
Fintech domain knowledge, API/developer documentation experience, compliance background
Technologies
Notion, Readme, Confluence, Guru
Responsibilities
Own external knowledge base strategy (docs, tutorials, videos); design client training programs and onboarding materials; audit and improve materials based on feedback; build internal onboarding resources for Sales and Product; define documentation standards and information architecture; measure enablement impact via self-serve resolution rates and CSAT
Seniority
Mid-Senior, hands-on IC