Product Manager, Trust & Safety
Core
Define and drive product strategy for Trust & Safety systems (KYC, support, automation, disputes) to balance member experience, risk mitigation, and operational efficiency in a financial technology platform.
Role type
Product Manager (Trust & Safety)
Builds
Onboarding/identity verification systems, member support tools (human and AI), and intelligent dispute resolution systems.
Domain
Financial Technology / Fintech / Risk Management
Deliverable
product features
Required skills
Product strategy definition, navigating ambiguity, cross-functional stakeholder influence, data-driven decision making, customer empathy, analytical skills, trade-off analysis.
Preferred skills
Experience with machine learning/AI product development, deep understanding of regulatory compliance, experience in high-stakes environments.
Technologies
Machine learning, AI, data experimentation frameworks.
Responsibilities
Define product roadmap and strategy, own ambiguous high-impact problem spaces, partner with Engineering/Data Science/Design/Operations/Risk/Compliance, build systems leveraging data and AI, define success metrics, influence cross-functional strategy, drive execution in mission-critical environments.
Seniority
Mid-to-Senior (4–10+ years experience)
