Customer Service Representative – MTB Direct
Core
First point of contact for mountain bike riders providing advice on compatibility, fit, and servicing while managing orders, returns, and warranty claims.
Role type
Customer Service Representative (Bike Industry)
Builds
Customer support for MTB Direct and AO outdoor brands
Domain
Outdoor recreation / Mountain biking retail
Deliverable
client delivery
Required skills
Mountain biking knowledge, bike mechanics/retail experience, order management, customer complaint resolution, CRM/ERP proficiency, MS Office
Preferred skills
Sales experience, gravel biking passion, warehouse experience
Responsibilities
Provide product and compatibility advice via email and in person, process orders and returns, manage customer complaints, flag website issues, maintain customer records, assist with warehouse picking and packing