Product Experience Team Lead
Core
Founding Team Lead establishing the Product Experience function in the Boston office to ensure world-class user support and quality across the Americas.
Role type
Founding Team Lead, Product Experience
Builds
Local support team, campus talent pipeline, and US escalation processes
Domain
SaaS / AI-powered software development platform
Deliverable
client delivery
Required skills
Team building and hiring, Campus recruiting, Operations management, Technical fluency, User feedback analysis, Cross-functional collaboration
Preferred skills
Experience with student/intern programs
Responsibilities
Lead the Boston hub culture and team development, Build campus pipeline with MIT/Harvard, Own US escalations for complex user issues, Capture and relay user feedback to product/engineering, Collaborate with the Stockholm team
Seniority
Senior, hands-on IC
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