Customer Service Administrator
Core
First point of contact for customers, handling product enquiries, quotations, and order management in a manufacturing environment.
Role type
Customer Service Administrator
Builds
Customer relationships and sales opportunities
Domain
Manufacturing / Building products
Required skills
Communication, relationship-building, attention to detail, organizational abilities, multi-priority management, problem-solving, Microsoft Office proficiency
Preferred skills
Experience in manufacturing, construction, building products, or industrial environments
Responsibilities
Managing customer enquiries via phone and email, preparing and following up quotations, converting enquiries into sales opportunities, coordinating with warehouse and operations teams, ensuring efficient order and delivery management, providing accurate product information, supporting continuous improvement initiatives