3 x APS4 Administrative Support Officers
Core
Provide administrative and operational support for claims management services, including preparing decision documents, maintaining records, and liaising with stakeholders.
Role type
Administrative Support Officer (Claims Management)
Builds
Claims management services for the Australian community
Domain
Federal Government / Public Sector / Health & Safety
Required skills
Claims management experience, case management, stakeholder engagement, policy and legislation application, accurate record keeping, information research, issue escalation
Preferred skills
Service delivery, customer service, resilience, professionalism, collaborative approach
Technologies
None stated
Responsibilities
Supporting claims management activities, preparing claim decision documents, maintaining claim and case records, researching and applying legislation, liaising with stakeholders, coordinating meetings, reviewing information and escalating issues, supporting lower-risk workers' compensation claims
Seniority
APS4 (Mid-level)