Technical Account Manager - (AU)
Core
Drive customer value and technical adoption of Obsidian Security's SaaS identity protection platform for enterprises.
Role type
Senior Technical Account Manager (Field-facing)
Builds
Customer success outcomes, platform adoption, and feedback loops to product/engineering
Domain
Cybersecurity, SaaS security, Identity & Access Management (IAM)
Deliverable
client delivery
Required skills
SaaS security expertise, customer relationship management, SaaS application administration (Google Workspace, O365, Okta, Duo), API/integration knowledge, web authentication methods (OAuth, SAML), incident response, threat triage, log analysis
Preferred skills
Python, cybersecurity solution stacks
Responsibilities
Deliver technical assistance and manage complex customer issues; partner with stakeholders to resolve scenarios; enable customer onboarding and platform integration; create in-product documentation and deliver product training; identify opportunities for process or product improvement; conduct Account Health checks and Quarterly Business Reviews
Seniority
Senior, hands-on IC