Self-Serve Apprentice
Core
Guide self-serve users through onboarding, drive trial activation, adoption, and conversion for a SaaS marketing platform.
Role type
Apprentice Customer Success / Self-Serve Support
Builds
User engagement and trial-to-paid conversion for HighLevel's marketing automation platform
Domain
SaaS / Marketing Technology
Deliverable
product features
Required skills
Customer communication, CRM usage, time management, active listening, problem-solving, Google Suite proficiency
Preferred skills
Technical aptitude, curiosity about marketing automation, experience in customer service or retail
Technologies
Google Suite, Slack, Zoom, Facebook, Instagram, LinkedIn
Responsibilities
Engage with self-serve users to drive trial activation and adoption, respond to inbound inquiries, guide users through onboarding flows, align product capabilities to user goals, build rapport to inspire subscription conversion, address user questions and escalate when needed, maintain records in CRM, collaborate with product and marketing teams, execute engagement strategies, complete training milestones
