Power Platform Support Engineer
Core
L2/L3 Support Engineer managing monitoring, triage, and resolution of incidents for RPA bots and Power Platform solutions, performing root cause analysis and optimization.
Role type
L3 Automation Support Engineer (Power Platform & RPA)
Builds
Global Automation Operations Centre (AOC) program supporting automation products and delivery teams
Domain
Marketing Technology / Enterprise Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Power Automate (cloud flows & desktop), Dataverse plugins (C#), Custom Connectors, PCF controls, SQL scripting, API authentication (OAuth), OData filtering, Azure Application Insights, Azure DevOps/GitHub ALM pipelines, ServiceNow/Jira Service Management, CoE Starter Kit
Preferred skills
PL-500 certification, advanced RPA concepts
Technologies
Power Platform, Power Automate, Power Apps, Dataverse, UiPath, Azure, SQL, ServiceNow, Jira, GitHub
Responsibilities
Perform deep-dive diagnostics on Power Automate Desktop and Platform failures; Debug and resolve issues within Dataverse plugins, Custom Connectors, and PCF controls; Troubleshoot and refactor advanced cloud flows and desktop automations; Act as ultimate internal authority for high-priority automation incidents; Design and execute complex SQL scripts and Dataverse Web API queries; Author high-level technical documentation and mentor L1/L2 teams; Oversee health of Power Platform environment using CoE Starter Kit
Seniority
Mid-level, hands-on IC