Bilingual Customer Support Specialist | Onsite-Pittsburgh
Core
Resolve routine and new patient, doctor, and insurer issues via inbound phone calls to support pharma programs and improve patient access to medications.
Role type
Bilingual Customer Support Specialist (Inbound)
Builds
Patient care and triage for pharma programs
Domain
Healthcare / Pharmacy
Deliverable
client delivery
Required skills
Bilingual proficiency (Spanish, Cantonese, Korean, or Vietnamese), English fluency, inbound call center experience, strong verbal and written communication, technical aptitude, analytical ability
Preferred skills
Healthcare or pharmacy industry experience, ability to learn complex software, cross-functional collaboration
Responsibilities
Receive inbound calls to resolve issues, provide patient care and triage, document call information, utilize knowledge base, maintain confidentiality, participate in product education, share feedback to improve processes