Engineering Manager, Observability, Monitoring, and Integrations (Monetization)
Core
Manage a team focused on observability, reliability, and secure cross-system integrations for GitLab's Monetization area, specifically improving fulfillment infrastructure and financial workflows.
Role type
Engineering Manager, Observability, Monitoring, and Integrations
Builds
Fulfillment infrastructure, customer-facing buyer journeys, pricing, billing, provisioning, and subscription systems
Domain
SaaS Monetization, Billing, and Observability
Deliverable
production ML models | product features | infrastructure
Required skills
Team management and hiring, System architecture and design, Observability tooling (Prometheus, Grafana), Incident management, Financial system knowledge, Cross-functional collaboration
Preferred skills
AI-native engineering approach, Service level indicator definition, Asynchronous handbook-first team experience
Technologies
Prometheus, Grafana, Salesforce, Zuora, Workato
Responsibilities
Architect end-to-end telemetry and observability across CustomersDot, Salesforce, and Zuora; Implement automated billing anomaly detection; Define integration strategy between monetization services and enterprise applications; Hire and grow a high-performing team; Guide architecture and implementation discussions; Partner with cross-functional stakeholders; Establish incident management practices
Seniority
Manager, hands-on leadership