Senior Software Engineer 2 - Care Tools
Core
Build and maintain internal CRM and tooling to empower Customer Care Advisors to deliver personalized care using AI-powered solutions.
Role type
Senior Full Stack Software Engineer
Builds
Internal CRM, backend services, and AI integrations for customer care advisors
Domain
Pet health / Direct-to-consumer subscription
Deliverable
product features
Required skills
Full stack development, TypeScript, Node.js, React, OpenAPI, AWS, system lifecycle management, process improvement, cross-functional collaboration, mentorship
Preferred skills
AI integration experience, customer workflow analysis
Technologies
TypeScript, Node.js, React, OpenAPI, AWS
Responsibilities
Lead end-to-end lifecycle of complex systems and features, refine team processes and on-call rotations, collaborate with product managers and designers to shape strategy, mentor team members through knowledge sharing and code reviews, partner with Customer Care to translate advisor pain points into AI-powered tools
Seniority
Senior, hands-on IC with mentorship responsibilities
