Sr Technical Solutions (Backline)

## Responsibilities - Troubleshoot and resolve complex customer issues related to the Databricks Platform by analysing the core component metrics and logs. - Provide suggestions and best-practice guidance to improve performance in customer-specific environments and to provide product improvement feedback. - Help the support team with detailed troubleshooting guides and runbooks. - Contribute to automation and tooling initiatives to streamline daily troubleshooting. - Partner with the engineering team and spread awareness of upcoming features and releases. - Identify and contribute supportability features back into the product. - Demonstrate ownership and coordinate with engineering and escalation teams to resolve customer issues and requests. - Participate in weekend and weekday on-call rotation. ## Requirements - 7+ years of industry experience - Experience with supporting Java, Scala or Python-based applications. - Expert in scripting using Python or Shell. - Comfortable with black box troubleshooting. - Experience in troubleshooting issues related to the "Distributed Big Data Computing" environment. - Experience with SQL-based database systems. - Experience in Linux and network troubleshooting is required. - Experience with AWS, Azure or GCP related services. - A bachelor's degree in Computer Science or a related field is required ## Nice to Have ## Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.