Sr Technical Solutions (Backline)
Core
Resolve critical technical escalations for the Databricks Platform by analyzing core component metrics and logs, acting as the technical bridge between support and engineering.
Role type
Senior Backline Technical Solutions Engineer
Builds
Troubleshooting guides, runbooks, automation tooling, and supportability features for the Databricks Data Intelligence Platform
Domain
Cloud Data & AI Infrastructure (Distributed Big Data Computing)
Deliverable
Production ML models | infrastructure
Required skills
Black box troubleshooting, Distributed Big Data Computing environments, Linux troubleshooting, Network troubleshooting, SQL-based database systems, Scripting (Python/Shell), Cloud services (AWS/Azure/GCP), Java/Scala/Python application support
Preferred skills
Experience with distributed systems, Performance optimization guidance
Technologies
Python, Shell, Java, Scala, SQL, Linux, AWS, Azure, GCP
Responsibilities
Troubleshoot and resolve complex customer issues by analyzing core component metrics and logs; Provide best-practice guidance to improve performance in customer-specific environments; Contribute to automation and tooling initiatives to streamline daily troubleshooting; Partner with engineering to spread awareness of upcoming features and releases; Identify and contribute supportability features back into the product; Coordinate with engineering and escalation teams to resolve customer issues; Participate in weekend and weekday on-call rotation
Seniority
Senior, hands-on IC