Senior Designated Support Engineer
Core
Senior technical support expert for Databricks' largest Digital Native Business customers, resolving complex Spark/ML/AI issues and acting as a trusted advisor.
Role type
Senior Designated Support Engineer (Customer-Facing IC)
Builds
Production-scale Spark/ML/AI solutions, rapid POCs, and optimized customer environments
Domain
Big Data, Cloud Data Platforms, AI/ML
Deliverable
production ML models | product features | client delivery
Required skills
Apache Spark internals, Python/Java/Scala, distributed computing, SQL, Cloud data warehousing (Snowflake/Redshift/BigQuery), CI/CD pipelines, JVM optimization, memory management, Generative AI
Preferred skills
Data Lake architecture, MLflow, Mosaic AI Model Service, cross-functional leadership
Technologies
Apache Spark, Delta Lake, Snowflake, Redshift, BigQuery, AWS, Azure, GCP, Python, Java, Scala
Responsibilities
Perform advanced troubleshooting and root cause analysis for Spark/SQL/Delta/Streaming issues; Build rapid POCs to address customer challenges; Develop playbooks and maintain knowledge bases for Spark/ML/AI workflows; Train customer teams on performance tuning and debugging; Pilot new processes and champion improvements; Advocate for customers in business reviews and serve as primary technical point of contact; Collaborate onsite with Field Engineering and Sales during engagements
Seniority
Senior, hands-on IC with customer-facing leadership