Staff Designated Support Engineer
Core
Partner with Field and Engineering teams to deliver high-touch specialized support and tailored technical solutions for Databricks' largest Digital Native Business (DNB) customers.
Role type
Staff Designated Support Engineer (Customer-Facing Technical Expert)
Builds
Production-scale Spark/ML/AI solutions, rapid POCs, and optimized customer environments.
Domain
Big Data, Data Engineering, Cloud Data Platforms
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Apache Spark internals, Delta/Iceberg, JVM optimization, memory management, distributed computing, SQL, Python/Java/Scala, Cloud platforms (AWS/Azure/GCP), CI/CD pipelines, Data Lakes, Data Warehousing
Preferred skills
Machine Learning, Deep Learning, Generative AI, Snowflake, Redshift, Bigquery
Technologies
Spark UI, Mosaic AI Model Service, DAGs, event logs, Python, Java, Scala, AWS, Azure, GCP
Responsibilities
Perform advanced troubleshooting and root cause analysis for Spark/SQL/Delta/Streaming issues; Build and deploy POCs to address customer challenges; Develop playbooks and maintain knowledge bases; Train customer teams on performance tuning and debugging; Pilot new processes and champion improvements; Advocate for customers in business reviews; Collaborate onsite with Field Engineering and Sales during engagements.
Seniority
Staff, hands-on IC with strategic customer advisory