Service Advisor
Core
Welcoming face of the service department, coordinating bookings, managing customer expectations, and liaising with technicians to ensure timely vehicle servicing.
Role type
Service Advisor
Builds
Customer service experience and vehicle maintenance schedules
Domain
Automotive retail / After-sales service
Deliverable
client delivery
Required skills
Customer service, Mechanical knowledge, Communication, Teamwork, Tech-savviness, Driver's license
Responsibilities
Greet customers in-person and over the phone, Coordinate service bookings, Manage customer expectations, Liaise with technicians and service teams, Keep customers informed throughout the service journey
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