Patient Services Manager
Core
Oversee patient services operations, lead a dedicated team, and ensure exceptional patient experiences while maintaining administrative excellence in a fertility clinic.
Role type
Senior Patient Services Manager
Builds
Patient scheduling, registration, check-in processes, and a supportive patient services environment
Domain
Healthcare / Reproductive Medicine
Deliverable
dashboards & analysis
Required skills
Team leadership and mentorship, Patient scheduling and registration management, Conflict resolution and complaint handling, Cross-departmental coordination, Policy and procedure development, Data analysis for service improvement, Staff training and onboarding, Healthcare compliance knowledge
Preferred skills
Australian healthcare setting experience, Knowledge of Australian healthcare standards and compliance
Technologies
Scheduling software, Electronic Health Records (EHR), Microsoft Office
Responsibilities
Lead, supervise, and mentor a team of patient services representatives; Manage patient scheduling, registration, and check-in processes; Address and resolve patient complaints and concerns; Coordinate with clinical and administrative departments; Develop and implement patient services policies and procedures; Monitor key performance metrics and analyze data; Train and onboard new staff members
Seniority
Senior, hands-on IC