Operational Compliance Manager
Core
Leads first-line quality and compliance function for Customer Success, translating regulatory obligations into frontline processes and operational controls.
Role type
Senior operational compliance manager (customer service)
Builds
Practical frontline processes, customer interaction controls, and quality assurance activities for billing, collections, hardship, and metering operations.
Domain
Energy utilities / Regulated customer service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
operational leadership, translating regulatory obligations to processes, quality assurance analysis, risk identification, root cause analysis, team leadership, stakeholder influence
Preferred skills
experience in financial services or utilities, knowledge of contact centre operations
Technologies
N/A
Responsibilities
Embed compliance into day-to-day decision-making, test operational controls, address root causes of compliance issues, lead and develop a team of quality professionals, improve processes using compliance data
Seniority
Senior, hands-on IC with people leadership
