Operations Manager, Diamonds Direct
Core
Lead store operations, inventory control, repairs, and fulfillment for a diamond retail environment.
Role type
Senior Operations Manager
Builds
Operational excellence, accurate inventory, and seamless customer service experiences
Domain
Retail / Luxury Jewelry
Required skills
Inventory management, audit execution, repair workflow oversight, team leadership, risk mitigation, compliance enforcement, BOPIS/BOSS fulfillment, warranty processing, asset protection
Preferred skills
Sales floor support, succession planning, cross-functional collaboration
Technologies
POS systems, inventory management software, repair tracking tools
Responsibilities
Oversee daily store operations including inventory, shipping, receiving, and audits; Manage end-to-end repair and fulfillment workflows; Lead and develop a team of 2–4 operations staff; Ensure compliance with policies and asset protection standards; Provide leadership coverage for store management during absences.
Seniority
Senior, hands-on IC